Return or Exchange

Returning unwanted items

We really hope you love your new purchase from NINETY PERCENT but if you are unhappy for any reason we are happy to give you a full refund.

Please return your items within 14 days of receiving them, unworn with all labels intact and is well packaged. Once we receive the items, we will process your refund within 7 days and credit your original payment method.

Ensure the goods are well packaged with your order number and the words 'Returned Goods' clearly written on the outside of the packaging.

If your item is returned to us in an unsuitable condition or outside of the 14-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

How to return your items, UK

You will find a pre-paid label on your returns form in your parcel. Please peal this off and stick on the outer packaging. We only offer free returns if you send your order back to us within 14 days.


Returns Address:

Ninety Percent Returns Department, Hearder Court, Beechwood Way, Plymouth, PL7 5HH


How to return your items, Rest of the World

Please send your goods to the address below ensuring you use a tracked service and receive a certificate of postage from the Post Office. We are not responsible for items lost or damaged in transit.

Returns Address:

Ninety Percent Returns Department, Unit 22 Plympton Park, Plymouth, PL7 4FD, UK



You can fill out the exchange part of the slip within your package and return to us with the item. Alternatively, you can contact us via email, online chat with your order reference to hand and we will happily help you with your exchange (subject to stock availability).

Faulty Goods

In the unfortunate event you find a fault with one of your items please email and we will get back to you as soon as possible.