Return or Exchange

Returning unwanted items

We really hope you love your new purchase from NINETY PERCENT but if you are unhappy for any reason we are happy to give you a full refund.

Please return your items within 14 days of receiving them, unworn with all labels intact. Once we receive the items, we will process your refund within 7 days and credit your original payment method.

How to return your items

Ensure the goods are well packaged with your order number and the words 'Returned Goods' clearly written on the outside of the packaging. Please send your goods to the address below ensuring you use a tracked service and receive a certificate of postage from the Post Office. We are not responsible for items lost or damaged in transit.

Returns Address:

Ninety Percent Returns Department, Unit 22 Plympton Park, Plymouth, PL7 4FD, UK


Contact us via email, phone or online chat with your order reference to hand and we will happily help you with your exchange (subject to stock availability).

Faulty goods

In the unfortunate event you find a fault with one of your items please email and we will get back to you as soon as possible.